1. Information We Collect

• Name, email address, and phone number
• Billing information (processed securely by Apple Pay, Google Pay, and PayPal — we do not store card details)
• Device information, IP address, and browser data
• Order history and customer support interactions
• eSIM activation data (status only)

2. How We Use Your Information

• Deliver your eSIM
• Provide customer support
• Improve platform performance and reliability
• Prevent fraud and abuse
• Comply with legal and regulatory requirements

3. Sharing Your Information

We may share your information only when necessary with:

• Mobile network operators to activate eSIM services
• Payment processors
• Anti-fraud and security systems

We never sell personal data.

4. Data Retention

• Order records: up to 5 years
• Customer support messages: up to 2 years
• Payment details: never stored

5. Your Rights

You may request access to, correction, deletion, restriction, or export of your personal data by contacting [email protected].

6. Cookies

Cookies are used for analytics, performance monitoring, security, and shopping-related functions.

7. Contact

TELGroup LLC
1621 Central Ave, Cheyenne, WY 82001
Email: [email protected]
WhatsApp: +55 21 98190-8190