Summary

Giga.Tel follows the service policies of the operator whose product is purchased. Before making any transaction, customers are requested to review and agree to the following conditions:

• Once the eSIM has been downloaded or activated, refunds are possible only if:
• The service fails to function due to a genuine technical issue or product malfunction; and
• The issue remains unresolved for more than 24 hours after the customer has submitted all required troubleshooting details at giga.tel/faq.

Cancellations

Cancellations or returns can only be accepted if the eSIM has not been downloaded or activated. This includes instances such as ineligible devices, accidental purchases, or change of mind. Applicable cancellation or processing fees may apply based on the operator’s terms.

Non-Refundable Situations

Refund eligibility does not apply in the following cases:

• Failure to contact Giga.Tel’s support team for assistance.
• Customer-induced issues, such as deleted eSIM, factory reset, or lost device.
• Incorrect product purchase or activation in unsupported regions.
• Partially used or expired data plans, or movement outside of coverage areas.
• Dissatisfaction with network performance or speed.

Payments

All prices on our website are displayed in USD (United States Dollar) for global transparency. However, payments are processed in BRL (Brazilian Real) at checkout. Giga.Tel processes payments only after confirming order placement with the respective network partner.

Upon successful payment, customers receive a confirmation via email and within their account dashboard at app.giga.tel, where they can view usage history, top-up plans, and activate eSIMs.

Delivery & Shipment

Most Giga.Tel products — including eSIM profiles, data plans, and top-ups — are delivered instantly. Customers receive activation details such as QR codes, SM-DP+, and LPA credentials via email.

In rare cases where physical SIM cards are required, shipping is handled by Giga.Tel or our partner operator. Customers are notified of shipment status via email. For delivery issues, please contact our support team at giga.tel/troubleshoot.

Refunds

If a technical or logistical error prevents service activation and is not resolved within 24 hours, Giga.Tel will issue a full refund. Refunds are processed using the original payment method and may take 10–45 days depending on the issuing bank.

The maximum liability of Giga.Tel is limited to the transaction amount. Giga.Tel shall not be liable for indirect losses, opportunity costs, or third-party damages resulting from network or service disruptions.

Cancellations & Returns

Digital products such as eSIM profiles, top-ups, or data add-ons cannot be cancelled or returned once delivered. Giga.Tel will make reasonable efforts to mediate with the service provider in case of user error but does not guarantee refunds for device incompatibility or mistaken purchases.